How do I accept a quote and proceed with the order?
Once you receive the quote, you can review and confirm via email or through our website. After confirmation, payment is required to process the order.
How do I place an order?
You can place an order directly through our website by selecting the product, choosing your specifications, and completing checkout.
How long does it take to receive a quote?
We aim to provide quotes within 24-48 hours after submission.
How much does shipping cost?
Shipping costs depend on the order size, weight, and delivery location. The final cost is calculated at checkout.
What are your shipping options?
We offer:
- Standard Shipping (3-7 business days)
- Express Shipping (1-3 business days)
- Local Pickup (Same-day or next business day from our Wiri location)
- International Shipping (Varies by destination)
What does Universal Print & Design Ltd (UPL) do?
We provide high-quality printing services, including business cards, flyers, posters, brochures, and more. We also offer design services to help you create the perfect print materials for your needs.
What file formats do you accept?
We accept:
- PDF (Preferred)
- JPEG/PNG (High-resolution, 300dpi)
- AI, PSD, EPS (With fonts outlined or embedded)
What if I receive a damaged or incorrect order?
If your order is incorrect or arrives damaged, contact us within 48 hours with photos of the issue. We will review and arrange for a reprint or refund if applicable.
What is Bleed, Trim, and Safe Zone?
- Bleed: Extra space around your design to prevent white edges when trimmed (usually 3mm).
- Trim: The final size of your printed material after cutting.
- Safe Zone: The area where important text and images should be placed to avoid being cut off.
What is your return policy?
Due to the custom nature of our products, we do not accept returns unless there is a printing error or defect.