Privacy Policy
1. Introduction
Welcome to Universal Print & Design Ltd. (UPL).
Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website, services, or interact with us.
We are committed to maintaining the confidentiality, integrity, and security of your information in compliance with privacy laws and regulations.
By using our website and services, you consent to the collection and processing of your data as outlined in this policy. If you do not agree with any part of this policy, please discontinue use of our services.
2. Information We Collect
We collect personal and non-personal information to enhance user experience, process orders efficiently, and improve our services.
2.1 Personal Information
We collect personal data that you provide to us voluntarily when:
- Placing an order
- Requesting a quote
- Subscribing to our newsletter
- Contacting us for support or inquiries
- Submitting reviews or feedback
- Registering an account on our website
This information includes, but is not limited to:
✅ Full Name (for order identification and communication)
✅ Email Address (for order confirmation, updates, and support)
✅ Phone Number (for customer service and order-related communication)
✅ Billing & Shipping Address (for accurate order processing and delivery)
✅ Business Information (for corporate or bulk orders)
✅ Payment Details (securely processed through third-party payment gateways)
✅ Order History (for tracking purchases, warranties, and support)
2.2 Non-Personal Information
We also collect non-personal data automatically through cookies, analytics tools, and tracking technologies. This includes:
📌 Device Information (type, operating system, browser version)
📌 IP Address (used to determine location for regional services)
📌 Website Activity (pages visited, time spent, interactions)
📌 Referral Source (how you arrived at our site)
This information helps us improve website performance, enhance security, and optimise marketing efforts.
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Order Processing & Fulfilment
- Confirming and processing orders
- Managing shipping and delivery
- Sending order confirmations, invoices, and updates
3.2 Customer Support
- Responding to inquiries, complaints, and support requests
- Assisting with custom design services and product recommendations
3.3 Marketing & Promotions
- Sending promotional emails (only if you opt-in)
- Informing you about special offers, new products, and discounts
3.4 Website & Service Improvements
- Enhancing user experience and website functionality
- Monitoring trends and gathering statistical insights
3.5 Fraud Prevention & Security
- Detecting and preventing fraudulent transactions
- Protecting customer accounts from unauthorised access
3.6 Legal & Compliance Purposes
- Meeting tax, financial, and legal requirements
- Responding to law enforcement or regulatory requests
4. Data Security & Protection
We implement strict security measures to protect your personal information from unauthorised access, misuse, or disclosure.
🔒 Secure Payment Processing – Transactions are encrypted and handled by trusted payment gateways.
🔒 Limited Data Access – Only authorised personnel can access sensitive data.
🔒 Regular Security Audits – We routinely monitor systems for vulnerabilities.
🔒 Encrypted Storage – Personal data is stored using strong encryption protocols.
We do not sell, rent, or share your data with third parties except when required for order fulfilment, legal compliance, or security purposes.
5. Cookies & Tracking Technologies
We use cookies and tracking technologies to improve your browsing experience. Cookies help us:
✅ Recognise returning visitors
✅ Store user preferences
✅ Analyse website traffic
✅ Enhance security
You can disable cookies in your browser settings, but some features may not function properly.
6. Third-Party Services & Integrations
We work with third-party payment providers, shipping partners, and analytics tools to enhance our services. These include:
📌 Payment Providers (e.g., Stripe, PayPal) – Secure payment processing.
📌 Shipping Carriers (e.g., NZ Post, DHL) – Efficient order delivery.
📌 Analytics & Marketing Tools (e.g., Google Analytics, Facebook Pixel) – Performance tracking and advertising.
Each third-party service has its own privacy policy, which we encourage you to review.
7. Your Rights & Choices
As a user, you have control over your personal data. You can:
✔ Access & Update Information – Request a copy of your data or update incorrect details.
✔ Delete Your Data – Request deletion of your personal information (subject to legal retention requirements).
✔ Opt-Out of Marketing – Unsubscribe from promotional emails anytime.
✔ Restrict Data Processing – Request limitations on how we use your data.
To exercise these rights, please contact us at info@upl.co.nz.
8. Data Retention Policy
We retain your personal data for as long as necessary to:
📌 Process and fulfil orders
📌 Maintain financial and legal records
📌 Provide customer support
📌 Comply with regulatory obligations
Once data is no longer required, we securely delete or anonymise it.
9. Children’s Privacy
Our services are not intended for individuals under 16 years old. We do not knowingly collect data from minors. If we discover a minor’s data in our system, we will take immediate steps to remove it.
10. International Data Transfers
If you are accessing our services from outside New Zealand, please note that your information may be transferred and processed in accordance with applicable New Zealand data protection laws.
We take appropriate safeguards to ensure your data remains protected regardless of location.
11. Contact Information
For any privacy-related concerns, data access requests, or inquiries, please contact us: