Shipping Policy

1. Introduction

At Universal Print & Design Ltd (UPL), we aim to deliver your orders quickly and efficiently. This Shipping Policy outlines our delivery options, processing times, costs, and other important details regarding your order shipment.

2. Order Processing Time

• Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays).
• Custom or bulk orders may require additional processing time.
• If there are any delays in processing, we will notify you via email.

3. Shipping Options & Delivery Times

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3-7 business days	Varies by location
Express Shipping	1-3 business days	Additional charge applies
Local Pickup (Wiri, Auckland)	Same-day or next business day	Free
International Shipping	Varies by destination	Based on weight and location

• Standard & Express Shipping: Delivery time depends on the destination and courier service.
• International Shipping: Customs clearance may cause delays beyond our control.

4. Shipping Costs

Shipping costs are calculated at checkout based on order weight, dimensions, and delivery location. Some promotions may include free shipping for orders over a specific amount.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your shipment through our courier partner’s website.
• If you don’t receive tracking details, please contact us at info@upl.co.nz.

6. Shipping Restrictions

• We do not ship to P.O. Boxes for certain products.
• Some items may be subject to shipping restrictions due to size, weight, or regulations.
• Remote or rural areas may experience longer delivery times.

7. Damaged, Lost, or Delayed Shipments

• If your order arrives damaged, please contact us within 48 hours with photos of the damaged package.
• If your order is delayed or lost, we will work with the courier to resolve the issue. However, once the package is with the courier, we are not responsible for delays beyond our control.

8. Local Pickup Option

• Customers in Auckland can select Local Pickup at checkout.
• Pickup location: 11 Kellow Pl, Wiri, Manukau City, 224
• You will receive a notification when your order is ready for pickup.

9. Changes to Shipping Details

• If you need to update your shipping address after placing an order, please contact us immediately.
• Address changes requested after dispatch cannot be accommodated.

10. Contact Us

For any shipping-related inquiries, please reach out to:
📧 Email: info@upl.co.nz
🌐 Website: upl.co.nz