Terms and Conditions

Universal Print & Design Ltd (UPL) – Terms and Conditions

Last Updated: 20-Jan-2025

Welcome to Universal Print & Design Ltd (“UPL,” “we,” “us,” or “our”). By accessing or using our website (“Site”) and services, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before using our Site or services.

1. Acceptance of Terms

By using our Site or purchasing our products and services, you acknowledge that you have read, understood, and agreed to these Terms of Use, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our Site or services.

2. Eligibility

You must be at least 18 years old to use our Site and services. By using our Site, you confirm that you have the legal capacity to enter into this agreement.

3. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of our services constitutes acceptance of the revised Terms.

4. Products and Services

4.1 Product Descriptions

We strive to provide accurate descriptions of our products and services. However, we do not guarantee that product descriptions, pricing, or other content on the Site are error-free.

4.2 Order Acceptance

All orders placed through our Site are subject to acceptance. We reserve the right to refuse or cancel any order at our sole discretion.

4.3 Pricing and Payments

• Prices are listed in [currency] and are subject to change without notice.
• Payments must be made via the payment methods provided on our Site.
• If a pricing error occurs, we reserve the right to cancel your order and issue a refund.

5. Custom Orders and Printing Services

5.1 File Submission and Approval

• Customers must provide print-ready files in the required format.
• We will not be responsible for errors in the final printed product if they exist in the submitted files.
• A proof approval process is required before printing. Once approved, no changes can be made.

5.2 Turnaround and Delivery

• Production times vary based on order specifications.
• Delivery dates are estimates and not guaranteed.
• We are not responsible for delays caused by third-party shipping providers.

5.3 Cancellations and Refunds

• Once a custom order is approved for production, it cannot be canceled or refunded.
• Refunds or reprints are provided only in cases of defects directly caused by us.

6. Intellectual Property

• All content, including text, images, logos, and designs on our Site, is owned by or licensed to UPL.
• You may not copy, distribute, modify, or use our content without written permission.

7. User Conduct

By using our Site, you agree not to:

• Submit false or misleading information.
• Use our Site for any unlawful purpose.
• Interfere with the security or functionality of our Site.
• Upload or transmit harmful viruses or malicious software.

8. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages resulting from the use of our Site or services.
• Our total liability for any claim shall not exceed the amount paid for the product or service in dispute.

9. Third-Party Links and Services

Our Site may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

10. Termination of Use

We reserve the right to terminate or suspend your access to our Site at any time, without prior notice, if we believe you have violated these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes shall be resolved exclusively in the courts of [Jurisdiction].

12. Contact Information

For questions about these Terms, please contact us at: Email: info@upl.co.nz
Phone: 09 277 9713